State Farm® Insurance Agent Erin Doan

"It leaves me great sadness to leave a negetive review but this insurance agency really needs some help. I’ve been a customer for more than a decade and things started out great, but went south. One of the issues is answering your phones. Part of having a local agent is being able to communicate with someone local. When I attempted to insure a new car in august, it took seven plus calls to get someone to answer. Roll forward to a month ago, I called three times to cancel insurance on a different car. Get no response, no call back. I had to go into the office today just to ensure a car is taken off insurance, a month later and after I had been billed for it. Called again and spoke to a Nate, who was unable to do policy changes. Why is he answering the phone then? Erin, I know you read these reviews, and I hope this one gets your attention. Your focus has shifted away from customer service and seems to be on selling more of the banking products State Farm is offering. Please put the focus back onto your customers. Please. I don’t want to go to a different insurance vendor, but the priority seems to be on sell sell sell, not customer customer customer. Take care, max s"

"Great Insurance company and I personally know the owner and he is a great guy."

"Just switched from progressive after 8 years of being with them to State Farm. Nathan helped me with everything, got my policy started, he was completely transparent about everything, answered all of my questions, and now I’m literally paying hundreds of dollars less a month and I couldn’t be happier. Super nice guy and Erin the owner called just to make sure everything was going good and thanked me for choosing his place."

"In a time of inflation and rising premiums it was great to have an agent who would listen to my concerns and then jump in with both feet to see what he could do. It was absolutely worth setting up the meeting and at the end of the day walked out of the office totally satisfied and had lower premiums than my previous renewals! Thanks Erin!"

"I never understood the value of my State Farm homeowner policy until I filed a claim. The Erin Doan Agency was responsive, fast, and helpful from the beginning to the end of the process. The claims adjuster, Lucas, was outstanding! That young man stayed with me and the contractor until he had all his answers and paid me on the spot! I truly understand the value State Farm brings to the table, and I appreciate the follow-up from Erin Doan. You guys are great and live up to that motto: "Like a good neighbor, State Farm is there." You guys hit the ball out of the park! Wow!"

"My experience with Erin Doan insurance in Ludington Michigan was amazing I didn't think I would be able to afford insurance in my name but the staff here was excellent they gave me a fair price they're very kind and courteous and I would recommend them to anyone thank you for your service and your kind and courteous staff very pleased with the way you people help me thank you Jim wicks"

"Great people matt help get everything that I need and more"

"Great people that go the extra mile to help get you the best price on insurance"

"We got cheap insurance and haven't been able to get it any where else until now. Thank you for helping us out."

"I love STATE FARM. The apps, the ease and options of paying early. The Safe Driver app and program. The great rates. The ease of getting in touch with you, my agent. 10/10 HIGHLY RECOMMEND! My personal agent is amazing! This office is AMAZING!"

"Heather was friendly and helpful with my policy. Patrick help as well. Thank you to both of you, Scott Burns"

"Matt here at this state farm location was very helpful and thorough , assisted me with finding the best and cheapest insurance policies for my needs! 10/10 highly recommend"

"I switched from another major online carrier to Erin's State Farm insurance. I was happy with my costs with the online carrier, but I felt unsupported. They would sell me whatever I wanted, but didn't provide any assistance for what I might need. At Erin Doan's office I worked with Matt and he helped walk me through what coverages made sense for my situation in life. He took all the time necessary to explain different coverages so I understood what I was buying. At the end of it all I had better coverage, more complete coverage and my costs were approximately the same. I was very happy with the whole experience."

"Super easy to work with, friendly, and Insightful! Answered any and all questions I had. Happy to be apart of this company."

"I have been with state farm for about 12 years and it's always nice to get informational calls on what's going on with your policy and why rates go up."

"I just switched to Erin Doan Insurance and they were so helpful to get me on my own insurance. I appreciate how easy it was to get a quote and switch over from my previous agency!"

"Getting quotes for car insurance online is one of the worst experiences to have to go through. This State Farm office was the best and was the only one that didn't hound me, didn't call me constantly, didn't email me constantly, didn't trigger disruptive spam phone calls or emails solicitations from other non-related businesses, didn't ask me to perform a song and dance to just view an actual legitimate quote. Ive had State Farm in the past and they always went above and beyond for me as a customer. This State Farm office has been exactly that for me since my first inquiry in looking for quotes online. They immediately gave me an actual quote to view before any of the others, they quoted me the best price, and when I decided to go with them they ended up saving me even more then what they had quoted to me. This office is a great business because they do business the right way. They are genuine, they care, and you can tell they have a passion for it. And as doing good business goes, they blow all others out of the water in my opinion."

"Good rates. They are very helpful in explaining how everything works and how to get everything set up. The few people I spoke to were extremely kind and helpful."

"Very quick to get me a quote for my manufactured home, super friendly and easy to work with! Edit to add thank you to Matt for helping me with my review today 10-6-22 and being so accommodating and friendly! I feel I'm getting the best price and coverage."

"I asked for a quote on car and home insurance. I received that almost immediately and was treated very politely and expertly. While I may not select State Farm as my insurance provider, I would not hesitate to recommend them."

"Great people who really care about others"

"The best place to get insurance fun and friendly place always have a smile on there face"

"This is the place to go for insurance in Mason County!"

"So impressed with the service I have received. I highly recommend Erin Doan and everyone who works in this office! Matt has patiently worked with me through my many emails! This place is fantastic!"

"Nice friendly video chat with Erin Doan on how to better improve my insurances on my vehicles and home owners. Gave very useful and clear advice! Also the cheapest rates for younger people in their 20s I’ve been charged a lot other places!"