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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reese& Rob

March 28, 2025

5  out of  5
rating by Reese& Rob
"Nathan worked with me on providing the best policy that met all of my needs. He was very patient and I could tell he liked the job he does."
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Connie R. Pantoja

March 20, 2025

5  out of  5
rating by Connie R. Pantoja
"Great! Erin was so professional and thorough, saved a lot of $ on my annual premium. Thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear you had a great experience with us and we were able to save you some budget space! We look forward to serving you in the future!"
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Will Swan

March 19, 2025

5  out of  5
rating by Will Swan
"I switched to State Farm after 30 yrs with another carrier and couldn't be happier. All insurance companies boast about service, but until you have a claim and have to deal with your carrier you just don't know. The claims and service I have received have been exceptional. Held my hand through the whole process. Couldn't have gone smoother. Thank you to Tami, Diane and all the staff at Erin Doan State Farm office."
We responded:
"Thank you for your generous review! We're committed to providing the best experience possible, and your feedback inspires us to keep improving. Looking forward to your next visit!"
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Taylor Cherry

March 17, 2025

5  out of  5
rating by Taylor Cherry
"Tami was so helpful! I got insured within minutes of talking to her. She explained everything so well and made the process so easy!"
We responded:
"Thank you so much for your kind words, Taylor! We’re thrilled to hear you enjoyed your experience with Tami. We can’t wait to continue to serve you in the future! "
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Jessica Paniagua

March 7, 2025

5  out of  5
rating by Jessica Paniagua
"Friendly faces and great service. I’ve never had any issues going in and asking questions. Diana and Tami are always super helpful and honest I’ve been with Erin Doan for over 10 years and they’ve always treated my as a #1 client."
We responded:
"Hi Jessica! Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your interactions with our team and the service they provided! Your feedback means a lot to our team and motivates us to continue delivering the best possible experience. -Erin"
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max

February 11, 2025

1  out of  5
rating by max
"It leaves me great sadness to leave a negetive review but this insurance agency really needs some help. I’ve been a customer for more than a decade and things started out great, but went south. One of the issues is answering your phones. Part of having a local agent is being able to communicate with someone local. When I attempted to insure a new car in august, it took seven plus calls to get someone to answer. Roll forward to a month ago, I called three times to cancel insurance on a different car. Get no response, no call back. I had to go into the office today just to ensure a car is taken off insurance, a month later and after I had been billed for it. Called again and spoke to a Nate, who was unable to do policy changes. Why is he answering the phone then? Erin, I know you read these reviews, and I hope this one gets your attention. Your focus has shifted away from customer service and seems to be on selling more of the banking products State Farm is offering. Please put the focus back onto your customers. Please. I don’t want to go to a different insurance vendor, but the priority seems to be on sell sell sell, not customer customer customer. Take care, max s"
We responded:
" Hi Max. Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us improve our services. We are sorry to hear that your experience did not meet your expectations, particularly regarding our service. When the phone rings, we answer it or if we are assisting other customers, we simply ask that you leave a message and know we will return your call promptly. Each of our employees have their role within the office and are equipped to carry out those responsibilities. Our sales team is an important piece in our commitment to this community to help people manage their everyday risks and prepare well for their futures. Your satisfaction is important to us, and we want to make sure we resolve any issues you may have. If you would like to speak with me directly regarding this matter, please contact me at 231-757-3115. Erin "
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dan harris

December 29, 2024

5  out of  5
rating by dan harris
"Great Insurance company and I personally know the owner and he is a great guy."
We responded:
"Thank you so much for your kind words, Dan! We’re thrilled to hear that you enjoyed your experience with us. We look forward to serving you again soon!"
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levi wabsis

November 11, 2024

5  out of  5
rating by levi wabsis
"Just switched from progressive after 8 years of being with them to State Farm. Nathan helped me with everything, got my policy started, he was completely transparent about everything, answered all of my questions, and now I’m literally paying hundreds of dollars less a month and I couldn’t be happier. Super nice guy and Erin the owner called just to make sure everything was going good and thanked me for choosing his place."
We responded:
"Thanks Levi for the 5 stars and awesome review! We look forward to continuing to serve you!"
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Zach Sweet

April 15, 2024

5  out of  5
rating by Zach Sweet
"In a time of inflation and rising premiums it was great to have an agent who would listen to my concerns and then jump in with both feet to see what he could do. It was absolutely worth setting up the meeting and at the end of the day walked out of the office totally satisfied and had lower premiums than my previous renewals! Thanks Erin!"
We responded:
"Thanks Zach! We appreciate you taking the time to come to us with your concerns. We value your business and are glad we were able to help you out! "
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Dr.Russ Maze

March 30, 2024

5  out of  5
rating by Dr.Russ Maze
"I never understood the value of my State Farm homeowner policy until I filed a claim. The Erin Doan Agency was responsive, fast, and helpful from the beginning to the end of the process. The claims adjuster, Lucas, was outstanding! That young man stayed with me and the contractor until he had all his answers and paid me on the spot! I truly understand the value State Farm brings to the table, and I appreciate the follow-up from Erin Doan. You guys are great and live up to that motto: "Like a good neighbor, State Farm is there." You guys hit the ball out of the park! Wow!"
We responded:
"Thank you so much for the 5 star review! It is so good to hear that our GOOD NEIGHBOR promise is alive and well! State Farm has an amazing team and we love hearing how it all comes together to take care of our people! "
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Jim Wicks

March 19, 2024

5  out of  5
rating by Jim Wicks
"My experience with Erin Doan insurance in Ludington Michigan was amazing I didn't think I would be able to afford insurance in my name but the staff here was excellent they gave me a fair price they're very kind and courteous and I would recommend them to anyone thank you for your service and your kind and courteous staff very pleased with the way you people help me thank you Jim wicks"
We responded:
"Thanks, Jim, for your kind words! We truly appreciate your trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do."
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Erice Mclinden

January 13, 2024

5  out of  5
rating by Erice Mclinden
"Great people matt help get everything that I need and more"
We responded:
"Thank you for the 5 STARS! "
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Eugene Johnson

September 22, 2023

5  out of  5
rating by Eugene Johnson
"Great people that go the extra mile to help get you the best price on insurance"
We responded:
"Thanks Eugene! I'm always glad to hear the team is doing a great job and helping meet our customer's needs! "
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Tammie Tewart

August 15, 2023

5  out of  5
rating by Tammie Tewart
"We got cheap insurance and haven't been able to get it any where else until now. Thank you for helping us out."
We responded:
"I'm glad we could get you covered! Thanks for the great review and trusting our agency with your business! "
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Bee Dubbya

May 5, 2023

5  out of  5
rating by Bee Dubbya
"I love STATE FARM. The apps, the ease and options of paying early. The Safe Driver app and program. The great rates. The ease of getting in touch with you, my agent. 10/10 HIGHLY RECOMMEND! My personal agent is amazing! This office is AMAZING!"
We responded:
"Thanks for the amazing review! I am so glad to hear that our team is doing a great job being there for our customers and it helps that we also have an awesome company behind us! "
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Scott Burms

April 7, 2023

5  out of  5
rating by Scott Burms
"Heather was friendly and helpful with my policy. Patrick help as well. Thank you to both of you, Scott Burns"
We responded:
"Thanks Scott for your review! I'm glad you had a good experience with our office. We have a great team and always appreciate a shout out for them! Welcome to the State Farm family."
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David-Allen

March 13, 2023

5  out of  5
rating by David-Allen
"Matt here at this state farm location was very helpful and thorough , assisted me with finding the best and cheapest insurance policies for my needs! 10/10 highly recommend"
We responded:
"Thanks for the review! I am so appreciative of our team here at Erin Doan Agency and am glad to hear you were able to have a great experience with Matt! "
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Martin Gaddy

February 25, 2023

5  out of  5
rating by Martin Gaddy
"I switched from another major online carrier to Erin's State Farm insurance. I was happy with my costs with the online carrier, but I felt unsupported. They would sell me whatever I wanted, but didn't provide any assistance for what I might need. At Erin Doan's office I worked with Matt and he helped walk me through what coverages made sense for my situation in life. He took all the time necessary to explain different coverages so I understood what I was buying. At the end of it all I had better coverage, more complete coverage and my costs were approximately the same. I was very happy with the whole experience."
We responded:
"Thank you for the review! I am glad you had such an experience with our team. We value our role as your risk advisor. Welcome to the State Farm family!"
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Logan VanSickle

February 9, 2023

5  out of  5
rating by Logan VanSickle
"Super easy to work with, friendly, and Insightful! Answered any and all questions I had. Happy to be apart of this company."
We responded:
"Thanks for the 5-stars! I am glad you had such a positive experience and look forward to serving as your agent! "
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William Schramm

January 18, 2023

5  out of  5
rating by William Schramm
"I have been with state farm for about 12 years and it's always nice to get informational calls on what's going on with your policy and why rates go up."
We responded:
"We appreciate your longevity with our agency! Customer service is incredibly important to me, so I am grateful to hear your satisfaction with this area."
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nick richert

December 12, 2022

5  out of  5
rating by nick richert
"I just switched to Erin Doan Insurance and they were so helpful to get me on my own insurance. I appreciate how easy it was to get a quote and switch over from my previous agency!"
We responded:
"Nick - I am so glad we were able to help you get your own "first" insurance policies! We love helping young people understand their risks and help protect them! Thank you for taking the time to give us a review."
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Amy Webber

December 10, 2022

5  out of  5
rating by Amy Webber
"Getting quotes for car insurance online is one of the worst experiences to have to go through. This State Farm office was the best and was the only one that didn't hound me, didn't call me constantly, didn't email me constantly, didn't trigger disruptive spam phone calls or emails solicitations from other non-related businesses, didn't ask me to perform a song and dance to just view an actual legitimate quote. Ive had State Farm in the past and they always went above and beyond for me as a customer. This State Farm office has been exactly that for me since my first inquiry in looking for quotes online. They immediately gave me an actual quote to view before any of the others, they quoted me the best price, and when I decided to go with them they ended up saving me even more then what they had quoted to me. This office is a great business because they do business the right way. They are genuine, they care, and you can tell they have a passion for it. And as doing good business goes, they blow all others out of the water in my opinion."
We responded:
"I am so glad we could make this a good experience for you! We always want to walk with current and prospective customers to answer YOUR questions and find what works best for YOUR situation. Thank you for your kind words and know that we will continue to be here for any future needs!"
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Anna Fenner

December 9, 2022

5  out of  5
rating by Anna Fenner
"Good rates. They are very helpful in explaining how everything works and how to get everything set up. The few people I spoke to were extremely kind and helpful."
We responded:
"Thank you for the review! We are glad we were able to help you out. We have a great team here and look forward to serving you in the future with any questions or needs that arise!"
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Slyfox

October 6, 2022

5  out of  5
rating by Slyfox
"Very quick to get me a quote for my manufactured home, super friendly and easy to work with! Edit to add thank you to Matt for helping me with my review today 10-6-22 and being so accommodating and friendly! I feel I'm getting the best price and coverage."
We responded:
"Our pleasure!"
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Peggy Bultema

July 22, 2022

5  out of  5
rating by Peggy Bultema
"I asked for a quote on car and home insurance. I received that almost immediately and was treated very politely and expertly. While I may not select State Farm as my insurance provider, I would not hesitate to recommend them."
We responded:
"I am glad you had such a positive experience and appreciate your kind words! Great customer service is a top priority so I love to hear when my team is recognized for it."